Frequently Asked Questions
In order for you to get answer to your question as quick as possible, we have gathered the most frequently asked questions here for you to get quick help as soon as possible.
FAQ may be different during pandemic time, kindly contact us first if you have any questions.
Kids Club
Question: What time that the kids club open and what is the age limit?
Answer: Open 9 AM – 5 PM for 3 – 11 years old.
Question: Do you have any kid activity programs?
Answer: Yes, we have kid activity programs that various every day.
Please visit our kids club page to see more info.
Airport Transfer
Question: How much is the price of airport transfer?
Answer: It costs USD 20 Net/Car/Way. Maximum of 4 passengers (pax).
Swimming Pool
Question: Do you have any day pass to use the swimming pool?
Answer: At the moment, we do not offer the day pass. The swimming pool is available only for our in-house guest.
However, pleased to inform that we have an infinity pool in Azul Beach Club and it is open for public (18 years old and above).
You only need to purchase any food or beverage to get an access to the infinity pool.
Baby Sitting
Question: Do you offer baby sitting service and how much is the rate?
Answer: Yes we do have baby sitting service at USD 5 net/child/hour.
Baby Stroller
Question: Do you rent a baby stroller and how much is the rate?
Answer: Yes, we do rent a baby stroller with additional cost starts from IDR 75.000 – IDR 100.000 Net/Day/Stroller.
It can be requested in our Reception/ Front Desk Assistant at least 1 day in advance.
We also have a baby stroller that could be used in the hotel area for free but it will be based on availability.
Rooms
Question: Can we have an interconnecting room?
Answer: Yes, we are able to guarantee the interconnecting room in Deluxe Cottage or Deluxe Club Cottage (for a family with children below 12 years old).
For Superior room, it will be subject to availability upon arrival.
Bedding Configurations
Question: Can we have for an example: 1 queen + 2 single beds in our room?
Answer : Pleased to note that the bedding request will be subject to availability.
However, we will do our best to accommodate as requested.
Birthday Guest
Question: Do you have any specials for the birthday guest?
Answer: Yes. Usually we will deliver a wishing card and a small cake for the guest.
We will also sing along “Happy Birthday” for the guest during breakfast time.
Honeymoon
Question: Do you have any specials for honeymooners?
Answer: Yes, we will set up flower petals in the room and deliver cocktails invitation for the guests.
Address & contact
Telp : +62 361 751381
WhatsApp : +62 811 3991 0777
Fax : +62-361-766251
WhatsApp : +62 811 3991 0777
Fax : +62-361-766251
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