Frequently Asked Questions

Question:  Can we have an interconnecting room?
Answer:

• We can guarantee an interconnecting room for Deluxe Cottage or Deluxe Club Cottage.
  Note: Last-minute requests for an interconnecting room will be subject to availability upon arrival.
• For Superior Rooms and Mandira Club Suite, availability will also be subject to confirmation upon arrival. 
• Private Courtyard Club, Junior Club Suite and Pool Club Villa do not have interconnecting rooms

Visit our room pages for more information:
Superior Rooms
Superior Family Rooms
Deluxe Cottage
Deluxe Club Cottage
Private Courtyard Club
Junior Club Suite
Mandira Club Suite
Pool Club Villa

Question: Can we have, for example, 1 queen bed and 2 single beds in our room?
Answer: Please note that the bedding request will be subject to availability.

Question: Do you have any specials for guests celebrating their birthday?
Answer: Yes, we offer a wishing card and a slice of cake for the birthday guest. Additionally, if requested in advance, we can sing “Happy Birthday” for the guest during breakfast time.

Question: Do you have any specials for honeymooners?
Answer: Yes, we offer special amenities for honeymooning guests, including flower petal arrangements in the room and sweet treats upon arrival.

As a family’s favorite resort, Bali Mandira Beach Resort & Spa offers a safe designed area where the parents can rest easy while the little ones can have the best holiday of their lives with wide variety of games & activities such as: coloring, story time, Nintendo, ball pit, air hockey, table soccer, and many more. Please visit the “Kids Club” page for more information, engaging activities and games on offer.

As a family-friendly resort, we understand that both children and parents want to enjoy their time either alone or together. For parents traveling light and seeking peace of mind while ensuring their children are safely cared for, we offer babysitting service and stroller rental at an additional cost. 

Learn more on our “Kids Club” page.

Question: How many restaurants do you have?
Answer: We have three main dining venues in our hotel: Azul Beach Club, Celagi Restaurant, and Barong Bar. Each of them has its own unique charm and specialties. For more information about each restaurant, please visit the links below.

• An open-air bamboo treehouse inspired beach club: Azul Beach Club 
• A casual open dining restaurant for breakfast, lunch and dinner: Celagi Restaurant
• Pool bar with oceanfront terrace near the main pool for dining and lounging: Barong Bar

Question: Do you have a spa? And what treatments do you offer?
Answer : Yes, we do. Our Glow Spa offers a serene atmosphere inspired by nature, where you can relax in the tranquility of your spa suite’s private open-air garden. We provide a complete mind and body wellness experience, assuring our guests of unrivaled professionalism and supreme relaxation.
Visit our “Glow Spa Treatments” to learn more

Question: How much is the airport transfer?
Answer: The airport transfer costs IDR 400,000 net/car/way, accommodating a maximum of 4 passengers (pax). To ensure a smooth pick-up on your arrival date, please book at least 3 days in advance.

Note: All payments must be made in Indonesian Rupiah (IDR) in accordance with Indonesian government regulations. Rates stated in foreign currency will be charged at the prevailing exchange rate at the time of the transaction.

Visit our “Airport Transfer” page for more information.

Question: Do you have a day pass to use the swimming pool?
Answer: Please visit this page “Eat-Swim-Chill” for more information about day passes.

Question: Do you offer day use?
Answer: Yes, we provide day use options for our rooms, allowing a 6-hour usage period along with access to our facilities. Rates are dynamic, and confirmation is subject to room availability.
For further assistance and information, please feel free to contact our team.

Question: Do you have a water slide in the swimming pool?
Answer: Yes, we have a sandy pool, which is perfect for families, a shallow pool for sunbathing and water slides.
Additionally, we provide complimentary sun loungers, and we offer cabanas for an additional charge.

Note: Cabanas need to be booked in advance. For further information & assistance, please contact our team directly.
Visit our “swimming pool” page for more information.

Question: Do you have a list of activities available during the stay? If so, what are they?
Answer: We offer a variety of facilities and activities for both children and adults. Besides being located in a prime location close to many attractions, we provide complimentary hotel facilities and activities (e.g., Mandira Gym), while others (e.g., Yoga Class and more) are chargeable. For more information, please visit the pages below.

Yoga Class
Kids Activities  
Mandira Gym 

We also host daily events at both Azul Beach Club and Bali Mandira Beach Resort & Spa. For more information, please visit the “Events & News” page.

Question: Where is my room located? And where is the swimming pool?
Answer: Explore our  ‘Resort Interactive Map’ page for a better visual representation.