Terms & Conditions

• Special internet rates are only valid if you book through balimandira.com
• Rates are in IDR (Indonesian Rupiah)
• 21% tax and service charges are included in the prices
• The prices indicated are per room, for the number of people, and the date(s) selected previously, unless otherwise specified
• Additional services (additional person, airport transfer, extra bed, etc.) are optional, unless specifically selected as part of this booking
• Room Rates are inclusive of in-room wireless internet access and daily breakfast for 2 adults, unless otherwise specified (packages)
• Special group rates are available; please email to sales@balimandira.com

• Mandira Direct rates, offers and benefits are only available when booked online at balimandira.com
• We reserve the right to cancel, modify, or change the Mandira Direct program at any time
• Bookings that have been made prior to any cancel, modify, or change will not be affected
• The membership benefit is only valid when booked through balimandira.com. Bookings made via other sources will not be valid

Visit “Bali Mandira Direct Membership” page to join and for more information.

• Extra bed will be charged for the 3rd person. Please note that a maximum of one extra bed is allowed in each room. This policy is depending on the rates/packages chosen
• In Mandira Club Suite, the day bed can be converted into an extra bed to accommodate an extra person
• An extra charge for the 3rd person (adult or child) applies to each room booked. The rate is dynamic and depends on the staying dates, including the extra bed and breakfast. Please reach out to our team for further assistance. This policy is depending on the rates/packages chosen
• Infants are defined as children from the age of 0 to 4 years old, while children are from the age of 5 to 12 years old. Individuals who are 13 years old and above are considered adults
• Airport transfer is priced at IDR 300,000 net/car/way, accommodating a maximum of 4 people per car

Note: All payments must be made in Indonesian Rupiah (IDR) in accordance with Indonesian government regulations. Rates stated in foreign currency will be charged at the prevailing exchange rate at the time of the transaction.

Online reservation is recommended. It is the fastest & safest way for the following reasons:

• Instant Confirmation: You receive immediate confirmation upon booking
• Secure Booking: The booking engine uses Secure Socket Layer (SSL) technology to encrypt all information, ensuring your data’s security
• Prompt Response: All reservation inquiries will be replied to within 2 working days

Amendments to Reservations:

• Reservation changes can be made with prior notice. The rate is dynamic and depends on the new preferred staying dates
• Confirmation of a changed reservation is subject to room availability

• Please note that each deposit policy will correspond to the rates or packages chosen
• If the guest does not arrive and check-in without giving any prior notification until the day of arrival, it will be considered a no-show. The Terms and Conditions for no-show guests will vary depending on the package/rates booked
• In the event where the guest is considered a no-show on the day of arrival, the hotel will attempt to contact the guest to confirm the stay. If the guest cannot be reached or does not respond within 24 hours after the check-in time, the hotel reserves the right to release the booked room(s), even if the guest has paid the deposit or full amount
• In the event that more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and the hotel is unable to hold rooms consistent with this room hold policy, the hotel will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), and will pay for transportation to that hotel
• The credit card used to make a reservation should be valid for the entire stay. Please present the credit card used to make this reservation upon check-in at the hotel
• If you are booking on behalf of someone else, Bali Mandira Beach Resort & Spa will contact you to arrange third-party billing
• Accepted credit cards: Visa, MasterCard, Amex, JCB, Diners Club. We will confidentially use the information for further processing
• The deposit could also be transferred to Bali Mandira Beach Resort & Spa at Legian with a copy of the payment document to be emailed to info@balimandira.com

Note: All payments must be made in Indonesian Rupiah (IDR) in accordance with Indonesian government regulations. Rates stated in foreign currency will be charged at the prevailing exchange rate at the time of the transaction.

• Our check-in time is 3 PM, and check-out time is at 12 noon
• Early check-in depends on availability and cannot be guaranteed
• For late check-out until 6 PM, an additional charge will apply, and rates will depend on the extended date. The hotel will only be able to confirm room availability one day before check-out
• Check-out after 6 PM will be considered as a one-night stay

The cancellation policy is determined based on the rates and promotion selected during the reservation process and as outlined in the confirmation letter.

If you fail to arrive at the resort on the booked arrival date and do not cancel the reservation (No Show), the cancellation policy will be applicable.

• Infants are classified as children aged 0 to 4 years old, while children are aged 5 to 12 years old. Individuals aged 13 years and above are considered adults
• Baby cots are available at no cost upon advance request. Please notify our reservation department in advance to arrange for one
• Babysitting service is available at an additional cost. Please inform our reservation department in advance if you wish to utilize this service

Please visit the “Kids Club” page for more information, engaging activities and games on offer.

Some of the hotel’s facilities and activities are free of charge (e.g Mandira Gym), while others are chargeable (e.g Yoga Class and more). For more information, please visit the below pages.
Yoga Class
Kids Activities
Mandira Gym

We also host daily events at both Azul Beach Club and Bali Mandira Beach Resort & Spa. For more information, please visit the “Events & News” page

The hotel will charge the guest for the cost of rectifying or replacing any damages caused by deliberate or negligent acts to the hotel’s property.